- More than 100 Comcast employees spoke to The Verge about life inside the nation’s largest cable and broadband company
- "The customer is calling in to tell you what’s wrong, and you’re looking for ways to sell them service."
- In Harm's Way: The Dangers of a World Without Net Neutrality
Adrianne Jeffries, The Verge
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July 28, 2014 | When AOL executive and Comcast customer Ryan Block recently tried to cancel his internet service, he ended up in a near-yelling match with a customer service representative who spent 18 minutes trying to talk him out of it.
Rep: I’m just trying to figure out here what it is about Comcast service that you’re not liking.
Block: This phone call is actually a really amazing representative example of why I don’t want to stay with Comcast. Can you please cancel our service?
Rep: Okay, but I’m trying to help you.
Block: The way you can help me is by disconnecting my service.
Rep: But how is that helping you? How is that helping you? Explain to me how that is helping you.
Block: Because that’s what I want.
Rep: Okay, so why is that what you want?
Adrianne Jeffries: Reporter, writer, travel bug, East Village rat, New York Observer alum.
Full story …
In Harm's Way: The Dangers of a World Without Net Neutrality, April Glaser, Electronic Frontier Foundation
- The Internet is one of the greatest things humanity has ever created, and who knows what we’ll be able to do with it next. Let’s make sure there will always be plenty of room for the unexpected, by making certain no new business or service has to make a special deal to be able to meaningfully connect to users.
- Take Action to Stop the Attack on Net Neutrality.