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Comcast Confessions: when every call is a sales call

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  • More than 100 Comcast employees spoke to The Verge about life inside the nation’s largest cable and broadband company
  • "The customer is calling in to tell you what’s wrong, and you’re looking for ways to sell them service."
  • In Harm's Way: The Dangers of a World Without Net Neutrality

Adrianne Jeffries, The Verge  

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July 28, 2014 | When AOL executive and Comcast customer Ryan Block recently tried to cancel his internet service, he ended up in a near-yelling match with a customer service representative who spent 18 minutes trying to talk him out of it.

Rep: I’m just trying to figure out here what it is about Comcast service that you’re not liking.

Block: This phone call is actually a really amazing representative example of why I don’t want to stay with Comcast. Can you please cancel our service?

Rep: Okay, but I’m trying to help you.

Block: The way you can help me is by disconnecting my service.

Rep: But how is that helping you? How is that helping you? Explain to me how that is helping you.

Block: Because that’s what I want.

Rep: Okay, so why is that what you want?

Adrianne Jeffries: Reporter, writer, travel bug, East Village rat, New York Observer alum.

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Related:

In Harm's Way: The Dangers of a World Without Net Neutrality, April Glaser, Electronic Frontier Foundation

  • The Internet is one of the greatest things humanity has ever created, and who knows what we’ll be able to do with it next.  Let’s make sure there will always be plenty of room for the unexpected, by making certain no new business or service has to make a special deal to be able to meaningfully connect to users.
  • Take Action to Stop the Attack on Net Neutrality.

 

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Next Step For Net Neutrality: Join Call For Regional Hearings

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Kevin Zeese and Margaret Flowers, www.PopularResistance.org

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FCC-HArris-from-the-Post-Save-The-Internet.jpgJuly 24th, 2014 | More than a million people have spoken out in favor of real Net Neutrality in public comments. More than 3.4 million took some kind of action urging Net Neutrality before the rulemaking began. This has been the biggest public response the FCC has ever gotten on a policy matter … but is the FCC listening? Will the voices of a million people make a difference?

Sadly, a top official at the FCC, Gigi Sohn, told NPR: “A lot of these comments are one paragraph, two paragraphs, they don’t have much substance beyond, ‘we want strong Net Neutrality.” So, 1,067,779 people commenting will not make much difference.  It is a very sad commentary on democracy in the United States and on the FCC.

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Join us in demanding that the FCC hold hearings to listen to the people.

Kevin Zeese and Margaret Flowers are participants in Popular Resistance, an online daily news and information service for people who want to play a role in improving the country, creating economic and social justice as well as to protect the environment. They also co-direct It’s Our Economy and are co-hosts of Clearing the FOG, shown on UStream TV and heard on radio.

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How Conservative Media Killed A Charity's Plan To Help Migrant Children In Crisis

  • A charity has withdrawn its plans to provide beds for migrant children due to "negative backlash caused by information misreported to the public."
  • How the Media Doesn't Give Peace a Chance

Oliver Willis, Media Matters for America

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foxnews.jpgJuly 17, 2014  |  A Texas charity has abandoned a plan to help house child migrants after conservative media outlets used misleading images to suggest displaced children would be living there in luxury conditions. In fact, the same charity operates other no-frills facilities and had planned to convert a hotel in a similar style.

Conservative media have promoted multiple conspiracy theories connected to the humanitarian migration crisis, including the  accusation that President Obama "planned" the recent surge of child migrants across the border for political reasons, that migrant children are  infecting Americans with rare diseases, and that Obama is  allowing violent gang members to cross the border.

Oliver Willis: A widely followed Huffington Post contributor and employee for Media Matters, Oliver is one of the major voices on the progressive Left. 

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Related:

How the Media Doesn't Give Peace a Chance, Richard Schiffman, OpEdNews

  • Norwegian sociologist, Johan Galtung, the winner of the Alternative Nobel Prize in 1987, believes that the media's institutional bias toward reporting "official sources" in the government and military means that we generally only hear from those with a vested interest in the use of force, rarely from the people on the ground who will pay for their decisions in blood. The arguments for military action are framed in abstract geopolitical terms and vague appeals to "the national interest" rather than focusing on the terrible human costs of organized state violence.
  • Iran: This Is What Propaganda Looks Like
  • PBS's Dishonest Iran Edit
  • How the Media Is Taking Us Toward War With Iran

 

FCC overwhelmed with net neutrality activism, Democratic senators demand reclassification

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Joan McCarter, Daily Kos

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Net-neutrality-meme-e1398433124309.jpg  Jul 15, 2014 | Since Federal Communciations Chairman Tom Wheeler proposed a two-tiered, pay-for-play internet, the agency has been deluged by comments opposing the move—677,000 comments in fact, more than the last big firestorm over Janet Jackson's "wardrobe malfunction." There have been so many comments, in fact, that the FCC has extended the deadline for comments from midnight tonight to midnight Friday, per Politico, because the online comment site has been overwhelmed. Wheeler told The Hill that the agency is working through comments.

FCC Chairman Tom Wheeler said the agency is “mining through” the submissions from lawmakers, content providers, public interest groups and citizens who have seen fit to tell the FCC what is on their mind.

Joan McCarter is Senior Political Writer for Daily Kos. 

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Related:

Deadline Extended: Tell the FCC Keep the Internet Open and Free, Erin Wagner, Progressives United

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Take%20Action%20Today%20button.jpg Help progressives reach 20,000 FCC submissions by Friday. Click here to use our easy tool to submit your comment now.

 

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